FAQ
We are here to support you every step of the way, ensuring that every bake is a perfect one. Together lets bring bread back to its rightful place at the heart of our lives and communities.
General
In the interest of best practise and user safety, we strongly recommend having a licensed electrician to fit the required plug to your My Forno, My Mixer or My Sheeter. It is vital to ensure there is a secure connection with your electricity supply and also to ensure that the motors are operating in the correct direction to avoid serious damage.
We strongly recommend a 20amp circuit breaker.
For optimum steam, we recommend to fill the water chamber at maximum of 1.5 times. This will create maximum steam and thouroughly fill the baking chamber.
Ensure you have adjusted your stand accordingly so that your oven is level and there are no air pockets built up in the water pipe. This also ensures water is evenly distributed in the steaming generator. If your oven is not level, it will not fucntion correctly.
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Sorry, No not yet! We have a detailed instruction manual and prior to baking your breads in My Forno, the oven needs to bake approximately on low heat to evapaorate excess moisture retained in the stones.
Please call your electrician to check the phases are going in the right direction.
Care & Maintenance
You should clean all your baking equipment after each use to remove any crumbs and debris. Avoid using harsh chemicals or oven cleaners as these can damage the interior and exterior surfaces.
Yes, you can perform basic maintenance tasks such as cleaning and checking for wear and tear, yourself. However, more complex maintenance tasks or repairs should be performed by a qualified professional.
Yes, please contact us or our recommended global distributers if you need a spare part for any product purchased through My Forno
We do not recommend outdoor use as exposure to the elements can damage the delicate electrical components and exterior surfaces for our products.
Delivery, Returns & Warranty
We use local and global transport companies for our deliveries. In general delivery would be curbside only. Delivery is subject to local transport company’s terms and conditions.
We will give you a delivery timeline after we have received your first 50% deposit.
My Forno Single Phase Ovens: Come completely assembled. My Forno 3 Phase Ovens: In the case of ventillation, assembly is required. To ensure optimal performance, please talk to our team
All My Forno products come with a 12 month parts only warranty.
My Forno Single Phase Ovens: Come completely assembled. My Forno 3 Phase Ovens: In the case of ventillation, assembly is required. My Mixer: All stands come and tray holders come flat packed and need to be assembled. My Sheeter: There is minor assembly required for the My Sheeter bakery equpiment. To ensure optimal performance, please talk to our team
Have more questions?
Get in touch and we can answer any questions you may have. If you’re unsure of anything regarding our products, delivery or an already placed order, we have the answers for you.